Certified Ekasi Information Technology Technician

Certified Ekasi Information Technology Technician
Information Technology Beginner

Certified Ekasi Information Technology Technician

This program provides a broad foundation in IT concepts and practices, covering hardware, software, networking, and security. Participants will gain the skills needed to support and maintain IT systems in various organizational environments.

Course Description

This program provides a broad foundation in IT concepts and practices, covering hardware, software, networking, and security. Participants will gain the skills needed to support and maintain IT systems in various organizational environments.

Learning Outcomes

Upon completion, participants will be able to:
✔ Install, configure, and maintain computer systems.
✔ Troubleshoot hardware and software problems.
✔ Set up and manage user accounts and permissions.
✔ Implement basic network configurations.
✔ Apply cybersecurity fundamentals.
✔ Provide effective IT support to end users.

Target Audience

Individuals starting their IT careers.
Office support staff responsible for IT maintenance.
Small business owners managing their own IT.
Career changers entering the technology field.
Students pursuing IT-related education.

11 Modules
57 Lessons
29h 20m

Identifies and explains the function of motherboards, CPUs, RAM, storage devices, power supplies, and peripherals. Covers safe handling and ESD precautions.
  • 1.1 - Understanding Computer Hardware Fundamentals (45 min)
  • 1.2 - The Motherboard: Central Hub of Communication (50 min)
  • 1.3 - Central Processing Unit (CPU): The Brain of the Computer (55 min)
  • 1.4 - Memory Systems: RAM, Cache, and Storage Hierarchy (50 min)
  • 1.5 - Power Supply and Cooling Systems (45 min)

Hands-on module covering safe disassembly, component installation, cable management, POST troubleshooting, and BIOS/UEFI configuration.
  • 2.1 - Safety Precautions and ESD Protection (40 min)
  • 2.2 - Preparing the Work Area and Tools (35 min)
  • 2.3 - Step-by-Step PC Assembly - Part 1 (Motherboard Preparation) (50 min)
  • 2.4 - Step-by-Step PC Assembly - Part 2 (Case Installation) (50 min)
  • 2.5 - Cable Management and Final Checks (40 min)

Step-by-step installation of Windows and Linux, partitioning, driver installation, user account management, and applying system updates.
  • 3.1 - Introduction to Operating Systems (45 min)
  • 3.2 - Preparing for OS Installation (50 min)
  • 3.3 - Windows 10/11 Installation Walkthrough (55 min)
  • 3.4 - Linux Installation (Ubuntu Example) (50 min)
  • 3.5 - Post-Installation Configuration and Drivers (45 min)

Installing and uninstalling applications, managing startup programs, resolving compatibility issues, and using safe mode for diagnostics.
  • 4.1 - Installing and Uninstalling Applications (45 min)
  • 4.2 - Managing Startup Programs and Services (40 min)
  • 4.3 - Common Software Issues and Troubleshooting (50 min)
  • 4.4 - Registry Management and Cleaning (Windows) (45 min)
  • 4.5 - System Restore and Recovery Options (40 min)

Connecting workstations to networks, configuring IP settings, mapping network drives, setting up printers, and troubleshooting connectivity.
  • 5.1 - Introduction to Computer Networks (45 min)
  • 5.2 - IP Addressing and Subnetting Basics (50 min)
  • 5.3 - DNS, DHCP, and Network Services (45 min)
  • 5.4 - Connecting to Networks (Wi-Fi and Ethernet) (45 min)
  • 5.5 - Basic Network Troubleshooting (50 min)

Covers antivirus management, malware removal, phishing awareness, password policies, and setting up basic security on user devices.
  • 6.1 - Introduction to Cybersecurity (45 min)
  • 6.2 - Malware Protection and Antivirus (50 min)
  • 6.3 - Password Security and Authentication (45 min)
  • 6.4 - Email Security and Phishing Awareness (45 min)
  • 6.5 - Data Backup and Recovery (45 min)

Configuring smartphones and tablets for corporate email and Wi-Fi, and troubleshooting inkjet, laser, and network printer issues.
  • 7.1 - Mobile Device Overview (iOS vs Android) (45 min)
  • 7.2 - Configuring Email on Mobile Devices (40 min)
  • 7.3 - Mobile Device Security and Management (45 min)
  • 7.4 - Printer Installation and Configuration (45 min)
  • 7.5 - Mobile Device and Printer Troubleshooting (45 min)

Communication skills for help desk roles, managing difficult users, documenting tickets, and applying an effective troubleshooting methodology.
  • 8.1 - Professional Communication for IT Support (40 min)
  • 8.2 - Customer Service Fundamentals (40 min)
  • 8.3 - Ticketing Systems and Workflow Management (45 min)
  • 8.4 - Documentation and Knowledge Base Management (40 min)
  • 8.5 - Time Management and Prioritization (40 min)

Installing and running virtual machines, understanding hypervisors, and an introduction to cloud services (SaaS, IaaS, PaaS).
  • 9.1 - What is Virtualisation? (45 min)
  • 9.2 - Setting Up VirtualBox (50 min)
  • 9.3 - Introduction to Cloud Computing (45 min)
  • 9.4 - Major Cloud Services Overview (45 min)
  • 9.5 - Cloud Deployment and Management (45 min)

This module equips learners with essential research skills including research design, data collection methods (qualitative and quantitative), data analysis techniques, survey development, interviewing skills, ethical considerations in research, and how to apply research findings to improve workplace practices and decision-making.
  • RM 10.1 - Introduction to Research Methods for IT Technicians (20 min)
  • RM 10.2 - Using Microsoft Documentation and KB Articles (25 min)
  • RM 10.3 - Online Research for IT Troubleshooting (25 min)
  • RM 10.4 - Researching Hardware Compatibility and Specifications (25 min)
  • RM 10.5 - Documenting IT Troubleshooting and Solutions (25 min)
  • RM 10.6 - Evaluating IT Information Sources and Avoiding Misinformation (25 min)
  • RM 10.7 - Applying Research to Improve IT Support Practices (20 min)

This module develops critical soft skills essential for workplace success: integrated thinking (connecting ideas across disciplines), logical reasoning and problem-solving, effective verbal and written communication, active listening, emotional intelligence, negotiation techniques, mediation skills, conflict resolution strategies, de-escalation techniques, building consensus, handling difficult conversations, and fostering a collaborative workplace culture.
  • ITRC.1 - Integrated Thinking for IT Problem-Solving (45 min)
  • ITRC.2 - Logical Reasoning for IT Troubleshooting (45 min)
  • ITRC.3 - IT Communication - Bridging the Tech Gap (40 min)
  • ITRC.4 - Conflict Resolution in IT Support (40 min)
  • ITRC.5 - Building Consensus in IT Teams (40 min)

Certification Exam

Final examination for Certified Ekasi Information Technology Technician certification

Passing Score: 70%
Time Limit: 60 minutes
Attempts Allowed: 3
Camera Required: Yes

To earn your certificate, you must complete all course materials and pass the final exam with a score of 70% or higher.

Enroll in this Course
Certificate included
200 hours content
Downloadable resources
Mobile access
Duration 200 hours
Skill Level Beginner
Learning Method Self Study
Category Information Technology
Modules 11
Total Lessons 57
Last Updated May 2026
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