Certified Ekasi Coaching and Mentoring Professional

Certified Ekasi Coaching and Mentoring Professional
Human Resources Intermediate

Certified Ekasi Coaching and Mentoring Professional

Learn the difference between coaching and mentoring and how to apply both to develop talent. This practical course covers coaching models, powerful questioning techniques, and how to structure mentoring relationships for success.

Course Description

Learn the difference between coaching and mentoring and how to apply both to develop talent. This practical course covers coaching models, powerful questioning techniques, and how to structure mentoring relationships for success.

Learning Outcomes

Ability to conduct effective coaching conversations|Skills to ask powerful questions that provoke insight|Competence in providing constructive and supportive feedback|Proficiency in setting up and maintaining successful mentoring partnerships

Target Audience

Managers|Team leaders|HR professionals|Senior specialists|Anyone responsible for developing others

10 Modules
70 Lessons
18h 10m

Defining and differentiating coaching, mentoring, counselling, and consulting. When to use each approach and the ethical boundaries of each role.
  • 1.1: Defining Coaching, Mentoring, and Counselling (45 min)
  • 1.2: Historical Evolution of Coaching and Mentoring (40 min)
  • 1.3: The Coaching Mindset vs. Expert Mindset (45 min)
  • 1.4: When to Coach, When to Mentor, When to Refer (45 min)
  • 1.5: Ethical Boundaries in Coaching and Mentoring (50 min)
  • 1.6: The Business Case for Coaching and Mentoring (40 min)
  • 1.7: Capstone - Your Coaching Philosophy Statement (50 min)

The International Coaching Federation's core competencies, coaching presence, active listening, and powerful questioning skills.
  • 2.1: ICF Core Competencies Overview (40 min)
  • 2.2: Demonstrates Ethical Practice (35 min)
  • 2.3: Embodies a Coaching Mindset (40 min)
  • 2.4: Establishes and Maintains Trust & Safety (35 min)
  • 2.5: Maintains Presence (35 min)
  • 2.6: Listens Actively (40 min)
  • 2.7: Evokes Awareness and Facilitates Client Growth (45 min)

Goal, Reality, Options, and Will: applying the GROW model in a structured coaching conversation. Practising the full GROW model in pairs.
  • 3.1: Introduction to the GROW Model (35 min)
  • 3.2: Goal Setting in GROW (G) (40 min)
  • 3.3: Reality Checking in GROW (R) (40 min)
  • 3.4: Exploring Options in GROW (O) (45 min)
  • 3.5: Will - Commitment to Action (W) (40 min)
  • 3.6: GROW in Action - Case Studies (50 min)
  • 3.7: Advanced GROW Variations (45 min)

Open vs. closed questions, scaling questions, solution-focused questions, Socratic questioning, and avoiding leading questions in coaching.
  • 4.1: The Art of Powerful Questions (40 min)
  • 4.2: Open vs. Closed Questions (40 min)
  • 4.3: Scaling Questions (35 min)
  • 4.4: Solution-Focused Questions (45 min)
  • 4.5: Clarifying and Deepening Questions (35 min)
  • 4.6: Powerful Question Banks by Context (45 min)
  • 4.7: Avoiding Common Questioning Traps (40 min)

Distinguishing feedback from coaching, feedback frameworks (SBI, COIN), timing and context for feedback, and giving feedback to senior colleagues.
  • 5.1: What is Constructive Feedback? (35 min)
  • 5.2: Distinguishing Feedback from Coaching (35 min)
  • 5.3: The SBI Feedback Model (45 min)
  • 5.4: Receiving Feedback Gracefully (40 min)
  • 5.5: The Feedback Sandwich (Pros and Cons) (35 min)
  • 5.6: Cultural Considerations in Feedback (40 min)
  • 5.7: Practical Feedback Scenarios Workshop (50 min)

Setting up a mentoring partnership, establishing goals and ground rules, structuring mentoring conversations, and managing the relationship lifecycle.
  • 6.1: What is Mentoring? Defining the Relationship (35 min)
  • 6.2: Setting Up a Mentoring Partnership (45 min)
  • 6.3: Mentoring Goals and Development Planning (40 min)
  • 6.4: Effective Mentoring Conversations (45 min)
  • 6.5: Navigating Mentoring Challenges (50 min)
  • 6.6: Cross-Cultural and Reverse Mentoring (45 min)
  • 6.7: Measuring Mentoring Success (45 min)

Applying coaching in a line manager role, coaching for skill development, confidence, and career transitions. Integrating coaching into performance management.
  • 7.1: Coaching in the Manager Role (40 min)
  • 7.2: Performance Coaching Conversations (40 min)
  • 7.3: Developmental Coaching for Career Growth (45 min)
  • 7.4: Coaching High Potentials (40 min)
  • 7.5: Coaching Underperformers (50 min)
  • 7.6: Team Coaching (50 min)
  • 7.7: Creating a Coaching Culture (45 min)

Setting up as an internal or external coach/mentor, marketing your services, professional accreditation pathways (ICF, EMCC), and supervision requirements.
  • 8.1: Internal vs. External Coaching Practice (40 min)
  • 8.2: Defining Your Coaching Niche (45 min)
  • 8.3: Pricing Your Coaching Services (45 min)
  • 8.4: Marketing Your Coaching Practice (50 min)
  • 8.5: Legal and Business Essentials (45 min)
  • 8.6: Building Credibility and Credentials (40 min)
  • 8.7: Scaling Your Coaching Practice (50 min)

This module equips learners with essential research skills including research design, data collection methods (qualitative and quantitative), data analysis techniques, survey development, interviewing skills, ethical considerations in research, and how to apply research findings to improve workplace practices and decision-making.
  • 9.1: Introduction to Research in Coaching (40 min)
  • 9.2: Quantitative Research Methods (45 min)
  • 9.3: Qualitative Research Methods (45 min)
  • 9.4: Action Research in Coaching (50 min)
  • 9.5: Evaluating Coaching Effectiveness and ROI (50 min)
  • 9.6: Ethics in Coaching Research (45 min)
  • 9.7: Applying Research to Your Coaching Practice (45 min)

This module develops critical soft skills essential for workplace success: integrated thinking (connecting ideas across disciplines), logical reasoning and problem-solving, effective verbal and written communication, active listening, emotional intelligence, negotiation techniques, mediation skills, conflict resolution strategies, de-escalation techniques, building consensus, handling difficult conversations, and fostering a collaborative workplace culture.
  • 10.1: What is Integrated Thinking? (40 min)
  • 10.2: Systems Thinking for Coaches (50 min)
  • 10.3: Critical Reasoning and Logical Fallacies (50 min)
  • 10.4: Communicating with Clarity and Impact (45 min)
  • 10.5: Persuasive Communication for Coaches (45 min)
  • 10.6: Presenting to Executives and Boards (50 min)
  • 10.7: Capstone - Integrated Thinking in Action (60 min)

Certification Exam

Final examination for Certified Ekasi Coaching and Mentoring Technician certification

Passing Score: 70%
Time Limit: 60 minutes
Attempts Allowed: 3
Camera Required: Yes

To earn your certificate, you must complete all course materials and pass the final exam with a score of 70% or higher.

Enroll in this Course
Certificate included
28 hours content
Downloadable resources
Mobile access
Duration 28 hours
Skill Level Intermediate
Learning Method Self Study
Category Human Resources
Modules 10
Total Lessons 70
Last Updated May 2026
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